Frequently Asked Questions
Below you will find some of the most common questions we get asked. Take a look before getting in touch and hopefully your question will be answered. If you cannot find the answer to your question, do not hesitate to get in touch.
Frozen Delivery & Packaging
Is your venison delivered fresh or frozen?
All our venison is delivered frozen (unless clearly specified otherwise). Freezing locks in freshness and flavour — and makes it easier for you to store until needed.
How is the meat packaged for delivery?
We use eco-friendly insulated packaging with food-safe ice packs to keep your order frozen during transit. All packaging is recyclable or compostable where possible.
Will my order stay frozen during delivery?
Yes. Our packaging is designed to keep produce frozen for up to 48 hours. Just make sure someone is available to receive the delivery or provide a safe place for the courier to leave it.
What if my venison has started to defrost on arrival?
If it’s still cold and partially frozen, it’s perfectly safe to refreeze. If it’s completely thawed and no longer cold to the touch, please contact us right away and do not consume the product.
Ordering & Delivery
What days do you deliver?
We currently deliver on Wednesdays and Fridays. You’ll be able to choose your preferred date at checkout.
When will my order arrive?
We offer next-day delivery (not two-day). Orders are dispatched to arrive on your chosen delivery day, either Wednesday or Friday.
Do you deliver nationwide?
Yes, we deliver across mainland UK. Unfortunately, we cannot deliver to Ireland at this time.
Is there a minimum order value?
Is there a minimum order value?
Yes, we have a £40 minimum order to help keep your items frozen and delivery cost-effective.
Can I choose a delivery date?
Yes. You’ll be able to select either a Wednesday or Friday delivery date during checkout.
Storage & Cooking
How should I store the venison when it arrives?
Pop it straight into your freezer unless you plan to use it within 2 days — in which case, refrigerate it to thaw gradually.
What’s the best way to defrost venison?
Defrost overnight in the fridge. Avoid defrosting in warm water or the microwave, as this can affect the texture and quality.
How long does venison last in the freezer?
Our frozen venison has a use-by date of up to one year when kept frozen.
Cooking & Recipe Advice
I’ve never cooked venison before – any tips?
Definitely! Venison is lean, so it cooks quickly — the key is not to overdo it. We include cooking guides with every order, and we share recipe ideas on our website, Instagram and Facebook.
Do you offer recipes or serving suggestions?
Yes — visit our Recipes page for inspiration, from burgers and steaks to roasts and stews.
Other Questions
Can I buy in bulk or for catering?
Yes. We welcome trade, catering, and bulk orders. Just email us to discuss your requirements.
Do you offer subscriptions or regular delivery?
We’re working on it! Sign up to our newsletter to be the first to hear when this launches.
